ILLUSTRATE® — Return & Refund Policy

THE FIRST STROKE — PREORDER COLLECTION

Thank you for supporting ILLUSTRATE®.

Please review our preorder and refund policy carefully before placing an order.

1. All Preorders Are Final Sale

All products in THE FIRST STROKE collection are offered on a preorder basis.

All preorder purchases are final sale. We do not accept cancellations, returns, or exchanges for change of mind, ordering the wrong size, or personal preference, except where required by applicable law.

Please review all product details and sizing information before completing your purchase.

2. Preorder Shipping

Preorders are estimated to ship within 4–6 weeks from the date of purchase.

This is an estimated shipping timeframe, not a guaranteed delivery date.

If we cannot ship within the communicated timeframe, we will notify affected customers of the delay and provide the options required by applicable consumer protection laws, including the opportunity to cancel for a refund when required.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact ILLUSTRATE® promptly with your order number and photographs of the issue.

We will review the issue and provide an appropriate remedy, including a replacement or refund where required.

Final-sale restrictions do not limit customers' rights concerning defective, incorrect, or misrepresented products.

4. Refunds

Refunds are available where required by applicable law, including qualifying unfulfilled orders, shipping delays, defective merchandise, or incorrect items.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider.

5. Contact

For questions about your order or to report an issue, please contact ILLUSTRATE® using the contact information listed on our website.

ILLUSTRATE®

Made to Be Heard.